Dashboard
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Plan
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SMS this month
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Contacts
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Unclaimed tickets
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Awaiting reply
New tickets & replies
Newest incoming messages first — click a row to open the conversation.
| Number | Received | Message | Device / OS | Browser | Via | Status |
|---|---|---|---|---|---|---|
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SMS sent — last 14 days
Recent SMS
| When | Recipient | Status |
|---|---|---|
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Select a conversation to view messages.
Contacts
CSV format: name,phone — one per line, phone with country code.
| Name | Phone | Added | Flag | Actions |
|---|---|---|---|---|
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SMS History
| When | Recipient | Status | App Clip URL |
|---|---|---|---|
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Agents
Agents sign in at the agent console with their email to handle tickets. Anyone you add here can claim and reply to open conversations.
| Agent | Passcode | Status | Actions |
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Settings
Helpdesk link
Share this with your patients — they verify their phone and message you securely.
—OpenBranding
Your logo shows on the helpdesk and secure-message views; the branding text is used as the SMS sender label.
No logo
PNG/JPG/SVG, up to 2 MB.
API keys
Use these to send messages via the Knock API. A key is shown only once when issued.
| Name | Prefix | Status | Last used | Actions |
|---|---|---|---|---|
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Dev Console
Interactive send on your live session — shows the equivalent cURL and the raw API response. No token step.
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