Dashboard
New tickets & replies
Newest incoming messages first — click a row to open the conversation.
| Number | Received | Message | Device / OS | Browser | Via | Status |
|---|---|---|---|---|---|---|
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SMS sent — last 14 days
Recent SMS
| When | Recipient | Status |
|---|---|---|
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Select a conversation to view messages.
Contacts
CSV format: name,phone — one per line, phone with country code.
| Name | Phone | Added | Flag | Actions |
|---|---|---|---|---|
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SMS History
| When | Recipient | Status | App Clip URL |
|---|---|---|---|
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Agents
Agents sign in at the agent console with their email to handle tickets. Anyone you add here can claim and reply to open conversations.
| Agent | Passcode | Status | Actions |
|---|---|---|---|
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Settings
Helpdesk link
Share this with your patients — they verify their phone and message you securely.
—OpenBranding
Your logo shows on the helpdesk and secure-message views; the branding text is used as the SMS sender label.
API keys
Use these to send messages via the Knock API. A key is shown only once when issued.
| Name | Prefix | Status | Last used | Actions |
|---|---|---|---|---|
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Knock Support (iMessage via Blooio)
Patients text your practice over iMessage; their chats show up under Knock Support.
Leave the API key blank to keep the saved one.
—Requires a signed BAA with Anthropic before real patient data.
AI agent script
The AI agent answers doctors only from this script — clinic info, the weekly schedule and patient records. Requests outside it get a helpful ‘not found, try asking…’ reply. Patient details are always delivered as secure Knock messages. Stored encrypted.
Dev Console
Interactive send on your live session — shows the equivalent cURL and the raw API response. No token step.